Information Technology Infrastructure Library

  • IT ์„œ๋น„์Šค ์ง€์› ๊ตฌ์ถ• ๊ด€๋ฆฌ์— ๋Œ€ํ•œ ํ‘œ์ค€์„ ์„ค๊ณ„ํ•œ IT ์„œ๋น„์Šค์˜ ๊ตญ์ œํ‘œ์ค€ ์ž๊ฒฉ์ œ๋„
  • 1980๋…„ ์˜๊ตญ์˜ ์ƒ๊ฑฐ๋ž˜๊ตญ์ด ์ „์„ธ๊ณ„ IT ์„œ๋น„์Šค์˜ ์šฐ์ˆ˜ ์‚ฌ๋ก€์ง‘์„ ์ฐธ๊ณ , ITIL์— ๋Œ€ํ•œ ์ „๋ฌธ ์ง€์‹ ๋ณด์œ ์ž์—๊ฒŒ ์ž๊ฒฉ์ฆ์„ ์ˆ˜์—ฌ
  • Foundation, Practitioner, Service Manager์˜ 3๊ฐœ ๋ ˆ๋ฒจ๋กœ ์ด๋ฃจ์–ด์ ธ ์žˆ์œผ๋ฉฐ ๊ฐ๊ฐ์˜ ํ”„๋กœ์„ธ์Šค ๋ชจ๋ธ๋ณ„ ์ž๊ฒฉ์‹œํ—˜์„ ํ†ต๊ณผ ํ•„์š”